Patient information regarding eye care services

Please see the related file on the RHS regarding access to the General Ophthalmic Services.


For painful or red eyes, sudden loss of vision, recent flashes &/or floaters there is an emergency pathway available for patients with a Shropshire-based GP - the PEARS Scheme. During office hours, please contact your own optometrist or GP for advice on how to get a PEARS appointment. Out of hours, you are advised to go to A&E at the Princess Royal, Telford or the Royal Shrewsbury Hospital, where the on-call ophthalmologist will be available if required. Advice on eye problems is also available on Shropdoc. Telephone 0844 4068888.

PALS - Patient Advice and Liaison Service

PALS is a free, informal, confidential help and advice service for patients, carers and their families.  It is there to help you when you need advice, have concerns or don’t know where to turn.

All NHS trusts (for example hospitals, community services, mental health trusts) have their own PALS department.  However you can also contact PALS at the CCG with queries relating to any of the above services and you will be offered advice or signposted to the appropriate place. 

For more information, please download the PALS and complaints leaflet on the RHS.